An individual who happens to like a product or service seen from a website, brochure or TV ad, will usually use the telephone to call for an order. It is a must therefore that when a call is initiated, someone from the company receives it. However, firms resort to contract a third party to do order taking services. With this, one opportunity won't sleep away.
With the growth of population and demand, bestowing the task of answering phone calls to a firm's own employees will reduce their productivity. Moreover, hiring and training new employees for order taking responsibilities is costly and time-consuming.
Making sure that agents answer the phone swiftly and professionally will result to higher number of closed sales. The common mistake of making customers wait should not be done even for the first call.
Order taking is a multimillion dollar industry. This is one simple reason why companies, small-scale or multinational corporations, seek the aid of inbound call centers to expand its customer service support. With 24/7 coverage offered by telemarketing service providers, a customer can be served forthwith, the time and place notwithstanding. Sales are almost complete as soon as someone receives a call coming from a customer.
Furthermore, customers flocked by voicemails or an automated answering service will spoil their days. As much as possible, they want a personal contact with the company's people. With a live answering service, this can be fixed easily.
With the diverse culture swarming in one place, an inbound call center can attend to multilingual and multicultural differences. This challenge is best accommodated by the trained agents of the service provider.
With all of these and more, outsourcing will be one of the major driving forces of a business entity.
Tuesday, November 23, 2010
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