Monday, January 17, 2011

Giving Your Customers A Voice By Improving Customer Service Support

No company is immune from receiving negative comments coming from customers. However, there are also times when praises and simple words of appreciation are the contents of feedback. Both of these help improve the performance of a company and aids in correcting practices, services and products which went haywire.

One of a firm's social responsibility is to give its customers a voice to speak out what they think and feel about a particular issue, product or service. However, it is only through an improved customer service support that this customer empowerment can be achieved.

An enhanced customer care houses more than voicemails and automated set-ups. I bet that only few individuals will have the patience to hear a recording and leave a message. It is a must that an answering service which welcomes inquiries, complaints and gratitude be made with a live operator. Through this, more customers, if not all, are going to spend time to communicate their sentiments, both good and bad. In addition, any conflict and problem can be directly open up to be resolved as early and as humane as possible.

Aside from the telephone, customers who are active over the Internet must also be given an outlet to discuss what they need and desire through a live chat support. More avenues means that more people are served. A live answering service and live chat support which are around-the-clock is a good customer service support that will provide convenience, comfort and ease to every person. Customers will find it more accommodating to know that they can make a beep anytime and anywhere they want to. This is palpably an authentic expression of customer care.

Sunday, January 2, 2011

Outsource Your Order Taking Services to the Right Inbound Call Center

Order taking is one of the many inbound telemarketing services. As the name suggests, order taking requires the precise recording and delivering both of orders and messages. It is a significant tool to fully close a sale. This is so because customers will experience a customized service since they will be able to access a live attendant and can fire inquiries and complaints right away.

Some business entities think of creating an in-house order taking. However, it proves to be more costly for small and medium businesses to do so. Why is it so? The answer is the same with outsourcing lead generation services. On the other hand, when you outsource order taking services to the right inbound call center, your company is secured that every order placed by a customer is accurately accounted for.

Mismanagement of order taking tends to accelerate problems. Imagine the damage if a supposed to be 50 orders is erroneously recorded as 10. You will not just end up losing reliability and positive goodwill but also your valued customers. To ensure that data encoded are accurate and secured, select a dependable service provider which has both the competitive workforce and advance technology.

So to speak, telephone order taking plays a key role for wholesale or retail businesses, a service-oriented enterprise, restaurants and similar firms. When you pick the order taking company, find out whether such firm offers an around-the-clock support. This 24/7 customer care must include a fully integrated services managing heavy phone call traffic and diverse product catalogs, extensive arsenal of skills for the agents and good reputation.