A business website can be best optimized when it is accompanied with a client support. It is the firm's obligation to find avenues where the buyers can express their issues and concerns. Online users seek ways where they can conveniently make their inquiries, simple or complex. Although the telephone is the widely used channel, some customers want to try the Internet as another means. After all, the World Wide Web offers comfort, free use, fast process and 24x7x365 coverage that cannot be found from other client support services.
In this case, customer service should extend to include live chat support. This channel uses the convenience of instant messaging that is common in chat rooms and social networking sites. It is in itself a live answering service for it allows real-time conversation between the customer and a company's agent. It is a better solution than email for it answers queries as and when it takes place. So, when a prospective client wants to dig more about the products listed in your e-Commerce site, an online assistance can answer his/her needs quickly. This service then improves customer satisfaction and company goodwill.
If you have already outsourced inbound services or are planning to outsource, do not forget to include live chat support. Adding this to your customer care programs strengthens your campaign of not missing a single inquiry or complaint.
In this case, customer service should extend to include live chat support. This channel uses the convenience of instant messaging that is common in chat rooms and social networking sites. It is in itself a live answering service for it allows real-time conversation between the customer and a company's agent. It is a better solution than email for it answers queries as and when it takes place. So, when a prospective client wants to dig more about the products listed in your e-Commerce site, an online assistance can answer his/her needs quickly. This service then improves customer satisfaction and company goodwill.
If you have already outsourced inbound services or are planning to outsource, do not forget to include live chat support. Adding this to your customer care programs strengthens your campaign of not missing a single inquiry or complaint.
