Company's Edge With 24/7 Customer Service Support

If you do not have a 24/7 customer service support, the worst thing that can happen is to learn that your customers are calling your competitor's toll free numbers. In this case, it might be a nightmare on your part. However, it is the sweetest dream that your competitor enjoys. You do not want this scenario to occur, do you? Then, somehow, the time is ripe for you to establish or outsource an inbound call center serving your customers, fresh and existing, around-the-clock.

No objections can be raised that upgrading answering service to 24/7 sprouts a competitive advantage to your company. Here are the following benefits from a day-and-night customer service support.

1. Nonstop Assistance. An unanswered call usually means a lost opportunity. With a sleepless service, customers can be responded right away. Emergency and overflowing calls are handled effectively and you are immediately notified with urgent transactions and appointments.

Moreover, a 24/7 support needs a live operator, who established the connection and bond to the prospects. Most likely, automation are hated by customers because they feel they are not taken care of.

2. Continuous Service. More often than not, more products and/or services are sold when a 24/7 customer service support is established. Since customers have twenty-fours each day to reach your company when they opt to buy, every sale beyond business hours is saved.

3. Personalized approach. With live answering service, customers are provided with customized solutions. Operators specifically target the specific needs and demands of the customers. This, in turn, increases customer satisfaction.

Choose Among the Best Types of Answering Service

Inbound call centers have been a constant helpmate of companies, be it a multinational corporation or a small business enterprise. One of the major services they are beefing up is answering service. The aid that this service has provided to most of the business organizations has helped them increase revenue by improving customer satisfaction.

There are three major types of answering service. This include automated answering service, live answering service, phone SMS service and live chat support.

From the word itself, an automated answering service is programmed to answer common questions or the FAQs (Frequently Asked Questions). Though it proved to be cost-effective, automated answering service cannot respond to complex issues.

On the contrary, live answering service is the class where a live operator takes charge of the customers' queries and sentiments in real-time. This type of answering service has elevated customer service support to a higher level by encouraging interaction and comfort.

Phone SMS service is another approach. Through a short, customized and automated message, information can be sent to all customers in bulk.

Live chat support rose with the growing population of Internet surfers. The rapid increase in e-commerce has drove companies to explore the world wide web as another venue to sell its products and/or services. When a live chat support is installed in a firm's web page, customers can address their concerns by chatting with the firm's agent.

It is to be noted that a combination of two or all of these answering services will increase success in serving customers.