Choose Among the Best Types of Answering Service

Inbound call centers have been a constant helpmate of companies, be it a multinational corporation or a small business enterprise. One of the major services they are beefing up is answering service. The aid that this service has provided to most of the business organizations has helped them increase revenue by improving customer satisfaction.

There are three major types of answering service. This include automated answering service, live answering service, phone SMS service and live chat support.

From the word itself, an automated answering service is programmed to answer common questions or the FAQs (Frequently Asked Questions). Though it proved to be cost-effective, automated answering service cannot respond to complex issues.

On the contrary, live answering service is the class where a live operator takes charge of the customers' queries and sentiments in real-time. This type of answering service has elevated customer service support to a higher level by encouraging interaction and comfort.

Phone SMS service is another approach. Through a short, customized and automated message, information can be sent to all customers in bulk.

Live chat support rose with the growing population of Internet surfers. The rapid increase in e-commerce has drove companies to explore the world wide web as another venue to sell its products and/or services. When a live chat support is installed in a firm's web page, customers can address their concerns by chatting with the firm's agent.

It is to be noted that a combination of two or all of these answering services will increase success in serving customers.